Customer Service - Kaioverse

We are very sorry to hear that you had a problem with your statue. We always try to protect your order and offer the best shipping options, but this depends entirely on the manufacturer and the carrier.

But don't worry! You're in the best hands! We're in direct contact with all the resin studios, and we also have repair technicians all over the world and a specialized team that will take the best possible care of you.

PLEASE FILL OUT THE FOLLOWING FORM WITH YOUR INFORMATION

URL

This field is for validation purposes and should be left unchanged.

Type of break(Required)

What is the name of the resin?(Required)

What's your email address?(Required)

Order Number(Required)

Tracking Number(Required)

Description of the breakage to be repaired(Required)

Next, ATTACH THE IMAGES CORRECTLY 👇

Damages(Required)

Attach one or more images showing the damage to the resin figure (DO NOT REPEAT)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, mp4, avi, mov, Max. file size: 50 MB, Max. files: 25.

EXAMPLE:

Location of the damage(Required)

Attach one or more images showing the location of the damage

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, mp4, avi, mov, Max. file size: 50 MB, Max. files: 25.

EXAMPLE:

Unboxing Video

Attach a video showing the unboxing of the product

Drop files here or

Accepted file types: mp4, avi, mov, m4a, Max. file size: 256 MB, Max. files: 10.

EXAMPLE:

What kind of solution would you like to find?(Required)

Partial Refund

Repair

Replacement

IT IS ESSENTIAL TO FILL OUT ALL FIELDS CORRECTLY IN ORDER TO PROCESS THE APPLICATION

Efficiency

Our after-sales department, available at aftersales@kaioverse.com, is made up of specialists with extensive experience in collecting and international logistics. We will support you at every step and keep you informed about the status of your case.

Commitment

We handle each case personally to offer the best possible solution. Our goal is to protect your investment and ensure a safe shopping experience before, during and after delivery.

Organization

We have a network of verified partners and collaborators in Europe, the United States and Asia. Thanks to our international structure, we can provide fast, efficient and coordinated management for any need our customers may have.

Quality and warranty

We have reviewed and optimized our packaging processes to maximize the protection of every piece during transit. We work with improved materials and specific protocols to ensure your collection arrives in the best possible condition.