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Frequently Asked Questions
How long will it take for my statue to arrive?
It is very important to distinguish between a pre-order and an item in stock. For items in stock, the process takes 55 days, while for pre-orders, it can take between 3 and 8 months on average.
Can I cancel a reservation? Can I change or transfer my money?
Transfers of funds from one order to another by the same customer are not permitted, as we use this money to pay the studios and manufacturers. However, in accordance with our policies, we will refund 60% of the amount paid to try to help you with your situation.
Why isn't my tracking number working?
The tracking number is only available once customs clearance is complete. It is very common for it not to be updated during the first 40 days. For more information, please visit the ”Track My Order” section on the website.