Privacy Policy

The website operator respects and protects users’ personal data in accordance with Regulation (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data (GDPR), and other applicable data protection regulations.

1. Data Controller

  • Person in Charge: Etheria Quantum Services Limited
  • Address: Unit 9, 1st Floor, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong, 999077
  • Email: info@kaioverse.com
  • EU Representative (Art. 27 of the GDPR; mandatory because the controller is established outside the EEA): [NAME AND CONTACT INFORMATION OF THE EU REPRESENTATIVE — TO BE DESIGNATED]

2. Data We Process and Purposes

We process the personal data that users provide to us through the website forms, the checkout process, subscriptions to marketing communications, or when they contact us, as well as data derived from browsing activity. The purposes of the processing are:

  • Manage user registration and accounts.
  • Process and manage orders, payments, shipments, and returns.
  • Handle inquiries, requests, and support communications.
  • To send marketing communications and information about products and new releases, provided the user has given consent.
  • Compile usage statistics and improve the website and services.
  • Comply with applicable legal obligations (tax, accounting, and consumer protection).

3. Legal Basis for Processing

  • Performance of a contract: order, payment, and delivery management.
  • Consent of the data subject: Sending commercial communications and the use of non-essential cookies.
  • Compliance with legal obligations: tax, accounting, and consumer protection obligations.
  • Legitimate interest: site security, fraud prevention, and service improvement.

4. Data Retention

The data will be retained for as long as necessary to fulfill the purpose for which it was collected and to meet the legal obligations arising from its processing. When it is no longer necessary, it will be deleted using appropriate security measures.

5. Recipients and International Transfers

The data may be disclosed to service providers acting as data processors (for example, payment platforms, logistics companies, web hosting services, and analytics tools), solely for the purposes described.

International transfers: The data controller, Etheria Quantum Services Limited, is established in Hong Kong, outside the European Economic Area. Transfers of personal data from the EU/EEA to the data controller, or to service providers established outside the EEA, are carried out under the appropriate safeguards provided for in the GDPR (adequacy decisions or standard contractual clauses adopted by the European Commission). Users may request information about these safeguards at the contact address provided.

6. User Rights

Users may exercise the following rights at any time:

  • Access to Your Personal Data.
  • Correction of inaccurate information.
  • Deletion of data.
  • Restriction or objection to processing.
  • Data portability.
  • Withdraw the consent that has been given, without this affecting the lawfulness of the processing carried out prior to the withdrawal.

To exercise these rights, users may contact us by email at info@kaioverse.com, providing proof of your identity. You also have the right to file a complaint with the competent data protection supervisory authority.

7. Safety

The data controller has implemented the necessary technical and organizational measures to ensure the security of personal data and prevent its alteration, loss, or unauthorized processing or access, in accordance with the state of the art.

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