Order Tracking

ESTIMATED DELIVERY TIME: 50 DAYS

During this time, the tracking number will not be updated, and you can only track your order by clicking here:

How to Track My Purchase

Frequently Asked Questions

How long will it take for my statue to arrive?

It is very important to distinguish between a pre-order and an item in stock. For items in stock, the process takes 55 days, while for pre-orders, it can take between 3 and 8 months on average.

Can I cancel a reservation or change/transfer my payment?

Transfers of funds from one order to another by the same customer are not permitted, as we use this money to pay the studios and manufacturers. However, in accordance with our policies, we will refund 60% of the amount paid to try to help you with your situation.

Why isn't my tracking number working?

The tracking number is only available once customs clearance is complete. It is very common for it not to be updated during the first 40 days. For more information, please visit the ”Track My Order” section on the website.

To which countries do we ship?

Kaioland ships worldwide! Our prices include shipping to the U.S., the European Union, Canada, Australia, and Japan. For all other countries, shipping costs will be billed based on the size of the package.

Is it possible to pay in installments?

Yes, we offer installment payments through PayPal's ”Open Invoice” feature. You can find more information in the ”Payment in Installments” section.

What do 'Q1,' 'Q2,' 'Q3,' and 'Q4' mean?

These symbols appear on each product and indicate the expected quarter for completion of production. However, there may be delays due to production issues.

Q1: January through March
Q2: April through June
Q3: July through September
Q4: October through December

I received a broken statue.... What should I do?

First of all, we’d like to apologize if you received a resin product that was damaged. Although our packaging is usually very good, this situation can still occur. So that we can assist you, please go to the ”After-Sales Service” section and fill out the online form.

What is the value of the points on the website?

We award 1% in points based on the total purchase amount. That is, 1€ for every 100€ or 10€ for every 1,000€ spent.

Can a statue be delayed?

Normally, a product is delivered within the specified quarter. However, it is also common for delivery to be delayed due to internal factors at the factory.